Refund Policy

If Realbit Software Systems is unable to provide the promised service to the Beneficiary due to technical issues, we will refund the amount to the same account from which the remittance was initiated. Under no circumstances shall be liable to repay/refund the amount to the User once the amount has been successfully credited in the designated bank account of the Beneficiary.

Chargebacks: The amount of a transaction may be charged back or reversed (a "Chargeback") from the Beneficiary if the transaction (a) is disputed by the Remitter, (b) is reversed for any reason, (c) was not authorized or we have reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement. In such cases, the Recipient of the amount will immediately pay us the amount of any such Chargeback and any associated fees, fines, or penalties assessed by our associated Payment Network Gateways / Financial Institutions.

The User/Beneficiary shall assist us, at their own expense, when requested to investigate any of the disputed transactions processed through our Platform. For any such Chargebacks associated with Cards, we will assist the User/Beneficiary to contest the Chargeback with the Network or issuing banks if the Beneficiary chooses to contest any such Chargeback. Failure of the Beneficiary to timely assist us in investigating a transaction, including without limitation providing necessary documentation within 3 business days of our request, may result in an irreversible Chargeback. Any Chargeback shall be the sole responsibility of the Beneficiary, and we shall not be liable in any manner whatsoever for the same.